This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: west bengal, India
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Refund Policy
Prepaid Orders: – In the event of a customer refusing to accept the order during delivery or if the customer’s phone is unreachable or unresponsive, a refund will be processed promptly,excluding shipping charge. Customers will be notified before initiating the refund to maintain transparency in the process.
– Returns will not be accepted if the customer accepts the order at the time of delivery.
Customer Cooperation: – We appreciate your understanding and cooperation in adhering to our return and refund policy. Your cooperation ensures a smoother and more efficient process for both parties.
Contact Us: – If you have any concerns or questions regarding our return and refund policy, please feel free to reach out to our dedicated customer service team. We are here to assist you and address any queries you may have.
Shipping Policy
1. Shipping Locations: We currently ship only within India. Our shipping services are limited to domestic buyers within the country.
2. Shipping Methods: Orders for domestic buyers are shipped using registered domestic courier companies and/or speed post services. We strive to choose the most reliable options for secure and timely delivery.
3. Order Processing Time: Orders are typically processed and shipped on the same day or the next business day. However, please note that the delivery time may vary and could take between 1 to 7 working days. The actual delivery time depends on factors such as order volume and external conditions, following the norms of the respective courier company or post office.
4. Delivery Delays: herblifehub holds no liability for any delays in delivery that may occur due to unforeseen circumstances, climate conditions or issues with the courier company or postal authorities. We understand the importance of timely delivery and make every effort to minimize delays.
5. Contact Us: If you have any questions or concerns regarding our Shipping & Delivery Policy, feel free to reach out to us. We value your satisfaction and are here to assist you.
*Note: This Shipping Policy is subject to change, and any modifications will be updated on our website. Please check back periodically for the latest information.*
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Contact Us
Business Name: Bera Store
Website Name: herblifehub
Phone: +91-7595965971
Email: goorganic@herblifehub.com
Address: Matirampur,Patashpur,Purba Medinipur,West Bengal,India
Pin:721439
GST No: 19EPIPB5016J1ZV
Operating Hours: 10:00 AM To 6:00 PM (Mon-Sun)
Response Hour: We aim to respond within 24 to 48 hours