By placing an order through herblifehub.com, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Locations
We currently ship only within India. Our shipping services are limited to domestic buyers within the country.
Shipping Costs
- For orders less than Rs 500: There is a shipping charge of Rs 50.
- For orders of Rs 500 or more: Shipping is free.
Order Processing Time
Orders are typically processed and shipped on the same day or the next business day. However, please note that the delivery time may vary and could take between 0 to 1 working days. The actual delivery time depends on factors such as order volume and external conditions, following the norms of the respective courier company or post office.
Delivery Estimates
Handling Time: 0 – 1 business days from payment confirmation.
Transit Time: 2 – 4 business days after your order has been shipped.
Total Delivery Time: 2 to 5 business days from the purchase date.
Order Cut Off time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)
Shipping Methods
Orders for domestic buyers are shipped using registered domestic courier companies like Delhivery, Ekart, Amazon, Bluedart etc. We strive to choose the most reliable options for secure and timely delivery.
Delivery Delays
herblifehub holds no liability for any delays in delivery that may occur due to unforeseen circumstances, climate conditions or issues with the courier company or postal authorities. We understand the importance of timely delivery and make every effort to minimize delays.
Incorrect Address
Please double-check your shipping address before submitting your order. We are not responsible for packages that cannot be delivered due to incorrect addresses. If an order is returned to us because of an incorrect address, we will refund the order amount (excluding shipping fees) for dried items,not eligible for Green Leaves and Plants.
Courier Call Not Received by Customer
During out-for-delivery, customers may miss courier calls due to junk or spam call blocking. After 1–2 failed delivery attempts, we will contact the customer via WhatsApp and request them to check their spam or blocked calls and contact the courier for delivery.
If the customer remains unreachable or fails to coordinate with the courier, the parcel may be returned to us. Refunds will be initiated only after we receive the returned items in fresh and healthy condition, excluding shipping charges. Damaged, dried, or unhealthy returned plants are not eligible for a refund.
Parcel Not Received By customer
Please note that ,mainly based on live plants,if customer does not receive parcel/reject and after return Initiated,if all plants received in died or damaged condition by us,there is no chances of refund initiated from our end.
Address Change
If your order has not yet been shipped, you can request an address change by contacting our customer service at goorganic@herblifehub.com. Once an order has been dispatched, we cannot guarantee changes to the shipping address.
Contact Us: If you have any questions or concerns regarding our Shipping & Delivery Policy, feel free to reach out to us. We value your satisfaction and are here to assist you.
Whatsapp: +91-8777436959
Email: goorganic@herblifehub.com
Address: Matirampur, Patashpur, Purba Medinipur, 721439, West Bengal, India
GST No: 19EPIPB5016J1ZV
Operating Hours: 10:00 AM To 6:00 PM (Mon-Sun)
Response Hour: We aim to respond within 24 to 48 hours
